Summer Camp FAQS (updated for Covid-19)

Adventure Camp Bubbles

We are creating bubble groups of five children and one instructor.  Your child will remain in this bubble for the whole day and if booking more than one day, they will remain with the same instructor and that bubble group the following days. 

The bubbles will be colour coordinated. 

At the start of every day, the children are put into small groups (five children).  Each group has a designated leader who will be their ‘go to’ point of contact for the entire day. Each group will be colour coded, and the leader will wear the appropriate coloured t-shirt for that day. The group leader will attend all activities with the children in their group at all times.

If you want your child to be in a bubble with other children you know, please let us know at the time of booking and/or give us a call.   Better still, book as a group and ensure you are all in the same bubble.   We will try our best to get your children in the best bubble, but we cannot guarantee or reserve places. 

How many children in a Bubble

At the moment we are allowed to have five children and one instructor in a bubble.  You can book all five of your friends into one bubble, just give us a call. 

Can I book more than one day?

Yes.  We offer one or three day camps.  Three day camps start from 28 July.  Click on the first camp date and you will see the option to book three days.

Protecting us all

Health and safety remains our top priority. As you would expect, your visit is going to be a little different to before but everything we are introducing is with your safety, and our staff’s safety in mind.

With that in mind and in preparation for reopening, we have reviewed how we operate every single part of Adventure Camps and Sandown Sports to make sure that you have a brilliant, safe visit. Some things will be new, but you’ll probably already be used to a lot of the new measures such as social distancing, hand washing and sanitising and being encouraged to use cards rather than cash, as these have become the new normal when visiting supermarkets and other outlets.

More details on our plans can be found in our main FAQs and supporting information  and please remember, this is just the first stage of updating you. We’ll be sharing more information as we get closer to camp dates and plans may change slightly as we continue to follow Government guidance.

We can’t wait to see you soon!

How we can all help stay safe

Our opening will be in line with the latest Government guidance. We are looking forward to welcoming you back and the health and safety of our guests and staff is always our number one priority.

We will reopen with a limited capacity and with pre-booked tickets only, in addition to a range of new hygiene and safety measures which guests will see throughout the grounds and club. We will continue to look at these measures on a daily basis

We will provide an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff as follows:

Before you Arrive

Please make sure you have made your booking online. Only Pre-booked tickets will be accepted.

Before leaving home, please check our website and social media pages for the latest information.  Please have a look at the route map to see how the one way systems will work. 

If you do have to pay for anything, please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash. 

Guests may be required to wear a face mask in order to partake in some activities, such as ringos.  

We politely request that you refrain from visiting should you start displaying any of the symptoms associated with COVID-19.

When you Arrive

We will be putting in place measures to reduce capacity, such as staggered start times to allow for social distancing and the best possible guest experience.

You will notice new information signage informing them of key safety messages and instructions.   If parking your car, please observe the advice to park one space over.  With reduced capacity the car park will not be full and there is no need to park next to someone else. 

We will be introducing clear markers and new signs to allow for social distancing. This will be in all areas including toilets to help guests keep a safe distance from one another. Our staff will monitor to ensure that social distancing is being maintained.

We have installed new hygiene screens at all receiption areas.

We will be modifying some of our standard operating protocols to reduce the proximity of our employees to guests. 

Hygiene and Cleaning

We will be introducing Enhanced Cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, toilet flush handles and buttons, gym equipment door handles etc.  Doors will be left open where possible. 

We are installing a large number of hygiene stations and hand sanitiser dispensers around the building for you to use.

We will be introducing new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.

As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.

Our employees will complete COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.

What about lunch, snacks and water

You will need to bring your own lunch and enough snacks to last the day.  We will have breaks, but no food will be avilable on site.   Please bring a full water bottle.  Still bottled water will be available for purchase if your child forgets or runs out of water. 

Please remember, no nuts or items containing nuts and shellfish in the lunch boxes and please let us know if your child has any allergies.

What aged children can take part in the camp?

All children must be 8-14 years on the day they are taking part.

What time does the camp start and finish?

Camp starts approximately 0900 and finishes approximately 1600.  To avoid crossing at check in we will be staggering entry times from approximately 0845.   You will be given an entry and corresponding finish time nearer the time of your booking.   

Will the activities be different this year and will my child do all them ?

Yes, the activities will be different, but no less fun. 

The majority of activities will be outside.  Fortunately, most of our activities are outdoors so we haven’t had to change too much.   We will update these pages with more information and send you emails on what is and isn’t running.   Skywalk Adventure and Ringos will be running.

Skiing is currently only being offerred to those who can ski to a certain standard.   This is to avoid close contact whilst teaching you to have fun safely on skis. 

With so many activities and reduced numbers in each bubble we cannot squeeze all these activities into one day, every day.  If you are booking a three day camp your child will do all the activities that are running.   If you only book a one day camp your child may not undertake all the activities.   If there is an activity you really want to do please give us a call and we can advise what is happening within the bubbles. 

Water wars, mini golf, squash and table tennis are now back in the list of activities.

Please call us if you have any queries. 

 

 

What clothes does my child need to bring?

Well, sadly the good old british summer doesn’t guarantee the weather! So it’s sensible to bring a backpack full of the following:
A full change of clothes
A light rain coat
Long trousers, long sleeved top and gloves (not wool) for the ski/ringos activity is essential.  You won’t be allowed on without them.
Trainers
Sunscreen, hats, hairbands.

Please note that we will not have indoor activities to provide should the weather be poor.  Other than extreme weather, all our activities will go ahead in the rain.   We do have outside shelter should we have to move under cover, but this will be a last resort. 

Are all staff/team members DBS checked?

Absolutely! Your child’s welfare and safety is our absolute priority.

What about toilets and changing areas?

The toilets will be open for all to use.  We will be adopting a one in, one out policy and they are all clearly marked with washing reminders and sanitiser stations.

Unfortunately, the changing rooms will not be avilable at this time, but we hope this will change in due course.  

Will I have to wear a mask?

At the moment your child will only have to wear a mask for Ringos.  Please bring your own mask. 

Can my parents stay and watch?

There are other activities going on within the grounds and as with the normal camp structure, we ask parents to please drop and go. 

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