This website is operated and provided by Sandown Sports Club Limited (“Sandown Sports”, “we”, “us”, “our”). We believe it is important for you to know what types of information we collect from our website and how we treat information we may receive from you.
The Types of Information We Collect
We may collect and store the following types of personal information about you when you use our website and contact us in relation to our products and services:
- Name, address, telephone number, email address, company details and job position;
- Information that you provide for a specific purpose, such as to provide you with certain information you request or to send you product information and offers, emails or newsletters;
- Information in connection with communications you send us, for example to report a problem or submit queries;
- Details of the functions and services you select or use on the website; and
On all membership forms, guest forms, Junior gym forms, and show-round forms, we collect personal information. As a member of Sandown Sports, your details will be stored on our systems.
On guest forms and Junior Gym forms, we ask for your permission for us to store your details. If you do not wish for us to store your details, you will have to complete a guest form upon every entry into the Club.
In compliance with the changes in GDPR (May 2018), each of these forms also has a clear ‘opt-in’ to be added to our mailing lists, to receive guest passes, offers, and club updates and information. Additionally, every mailer that goes out has an option to unsubscribe effective immediately.
We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our website and the website you visit as you leave this website. We use this information to collect broad demographic information about the visitors to the website and to improve the website’s content and to help us understand how users are interacting with the website and services provided.
What are cookies
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website during your browsing session or on each subsequent visit, or to another website that recognises that cookie. The cookies we set do lots of different jobs, like help us to improve the website and to deliver a better and more personalised service, remembering your preferences, and generally improving the user experience. You can find more information about cookies at http://www.allaboutcookies.org/.
Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
Strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies.
Performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis).
Functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference.
Targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.
Cookies can also be categorised in accordance with how long they are saved on your device: “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “Persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.
The cookies we use
The following cookies are set on the Sandown Sports website:
|Cookie Name||Purpose||Type and duration|
|These cookies help us to understand how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form on numbers of visitors to the site, where visitors to the site have arrived from and which pages of the site they visit.||Performance cookies
Session and Persistent (up to 2 years)
To opt-out of Google Analytics:
Refusing or restricting cookies
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. The Help or Internet Settings function within your browser should tell you how. Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains detailed information on cookies and how to delete, restrict or block them on a wide variety of browsers. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Please be aware that if you select to refuse or restrict cookies you may be unable to access certain parts of our website.
Use of Collected Information
Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient, and customised experience and to provide the services you have requested. We may also use the information that you have provided to ensure that the content on our website is presented in the most effective manner for you and your computer and to allow you to participate in any interactive features on our website when you choose to do so.
By using our website and providing your personal information, you agree that we may use your personal information to:
- provide the products, services and customer support you request;
- resolve disputes and troubleshoot problems;
- manage, customise and improve our services, content and advertising;
- tell you about our services and provide you with targeted marketing, service updates, and promotional offers based on your communication preferences; and
- compare information for accuracy, and verify it with third parties.
Disclosure of Personal Information
However, we may disclose personal information to provide our products and services, respond to legal requirements, enforce our policies, and protect our rights and property. The personal information you provide to us may also be shared with affiliated companies if this is necessary to provide you with our products and services, respond to your inquiries or for any other related purposes.
We may also share your personal information with:
- other companies we have instructed to provide services for us;
- other third parties for those purposes that may be reasonably ascertained from the circumstances in which the information was submitted;
- law enforcement agencies, other governmental agencies or third parties if we are required by law to do so, or in other limited circumstances (for example if required by a court order or regulatory authority, or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the website, our technology assets or the rights, property or personal safety of any person); and
- other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
In terms of third parties who provide a service to us, we have confirmation of all third parties’ compliance with GDPR law and you are welcome to request, contact or view their policies with data protection.
The third parties with whom your personal data is stored with for services provided to you are; Club Manager (booking System), Go Cardless (payment system), Mailchimp (Email) , Technogym (Gym Equipment) and Squash Levels (squash leagues and matches). Also, for our staff, we use Uattend (Signing in machine).
In addition, we do ask permission to share your next of kin contact number, name and your personal information with the Emergency Services- if it it deemed necessary.
Links to Other Sites
Security and Storage of Collected Information
Although we maintain physical, electronic, and administrative safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided though the website.
If you provide us with personal information, you will be given a choice at the time to “opt out” of certain uses we may intend, such as sending you newsletters, updated information about us, our services and offers or our website, by checking or un-checking (as directed) the relevant box.
You also have the option of “unsubscribing” from our mailing list for newsletters, alerts and updates at any time, thereby disabling any further such e-mail communication from being sent to you. To unsubscribe just send an e-mail to [email protected] with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email. In addition, each electronic mailing we send you will contain details of how you can unsubscribe.
Please note that it may take up to 28 days to action your request.
Changes to this Policy
Version: April 2018